How one can scale back cancellations and enhance case acceptance with affected person engagement


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It’s no secret that constructing significant relationships along with your sufferers might be difficult. Many sufferers solely are available for appointments a few occasions annually, and for some sufferers, it’s even much less typically. As well as, consultants estimate that follow attrition charges might be as excessive as 15-25% annually. With this in thoughts, specializing in sustaining your present affected person base by deepening your affected person connections can lead to a extra rewarding expertise that retains sufferers returning to your follow for years to return.

It may be tough to remain related and engaged along with your sufferers when the character of dental practices is usually that sufferers have months between their appointments, which is why we’ve put collectively an inventory of the way to remain in contact along with your sufferers and take advantage of out of the time you’ve them in workplace.

Interact sufferers with personalized campaigns

In the case of affected person engagement, a simple approach to maintain sufferers within the loop along with your follow is by sending out personalized e mail campaigns which are related to their wants. Subjects can vary from remedy schooling to follow promotions and necessary workplace updates. You’ll be able to even attempt together with native information and occasions taking place in your neighborhood.

If you wish to go the extra personalised route along with your campaigns, RevenueWell Marketing Platform is a affected person engagement device that provides customizable messaging that makes informing sufferers about particular procedures straightforward. With customizable campaigns designed for quite a lot of procedures, you’ll be able to ship personalised communications to sufferers based mostly on their particular remedy wants. The extra a affected person learns about an upcoming process or prescribed remedy, the extra possible they’re to comply with by with their remedy plans. A daily e mail cadence will maintain your follow prime of thoughts for sufferers, even once they aren’t due for an appointment simply but.

Keep organized with Affected person Lists

Creating affected person lists in your follow may help you keep organized and on prime of which sufferers require a follow-up out of your follow. We advocate sorting sufferers into classes that enable you determine which sufferers want essentially the most pressing consideration. Classes can embody sufferers who’ve no-showed, cancelled or have unaccepted remedy plans.

If creating and sustaining your personal affected person lists is simply too time consuming, otherwise you discover that your follow doesn’t have the bandwidth, we advocate making an attempt out RevenueWell’s new Affected person Lists characteristic, accessible with Insights. The Affected person Lists characteristic helps employees to rapidly consider which sufferers require instant consideration, whether or not as a result of a latest no present or cancellation, or a affected person that hasn’t but scheduled their subsequent appointment. RevenueWell Affected person Lists set up and replace affected person lists routinely, which means your follow can spend much less time sorting by affected person names and give attention to reappointing sufferers. Contacting overdue sufferers from Affected person Lists is straightforward, with calling or texting accessible immediately from the app.

Preserve sufferers in verify with appointment reminders

One of the simplest ways to construct a strong relationship along with your sufferers is thru in-person appointments, however for the reason that COVID 19 pandemic, many practices have seen their no show and cancellation rates skyrocket. One of many easiest methods to cut back your no present and cancellation charges is thru automated appointment reminders. Slightly than spending time calling sufferers about their upcoming appointment, employees can get extra time again of their day to give attention to different priorities across the workplace.

Screengrab showing RevenueWell's appointment reminders feature.

Affected person Relationship Administration Programs like RevenueWell even supply the power to schedule appointment reminders by your affected person’s most well-liked contact technique, so you may get in contact with sufferers in a manner that works finest for them.

Make getting in contact with sufferers straightforward with two-way texting and on-line scheduling

Moreover the truth that appointments might be few and much between, many sufferers have busy schedules that may make it tough to get in contact with them, leading to cancellations and rescheduled appointments.

Increase affected person communication and reduce cancellations with perks like two-way texting and on-line scheduling. By providing handy choices, you’ll present sufferers that you just prioritize their time whereas standing out from different dental practices. Busy sufferers will recognize the power to contact your entrance workplace staff on their very own time and the choice to e-book appointments on-line after hours.

With the best instruments in your follow, you’ll be able to keep related with sufferers, decrease cancellation charges and increase case acceptance. Prospects who leverage these ways utilizing RevenueWell’s affected person engagement platform can see 2x the case acceptance, lower cancellations in half and an general 33% enhance in annual affected person worth.

For a restricted time, Patterson is providing three months freed from RevenueWell Advertising Platform while you enroll, so your follow can exceed affected person expectations whereas assembly manufacturing objectives. Study extra about RevenueWell here.

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